FAQs

Customer Service & FAQ

Our customer service team is always here to assist you.

Orders & Shipping

How long does it take for me to receive my order?

  • United States: Estimated delivery within 6–9 business days (Mon–Fri)

  • International orders: Delivery times vary depending on destination and customs processing

How do I create an account?

Click on the My Account icon at the top right corner of our website and follow the registration steps.

How do I change my shipping address?

If your order has not yet been processed, please contact us as soon as possible at support@kitensh.store to request an address change.

How do I track the status of my order?

Once your order ships, you will receive a tracking number via email.
You can also track your order by clicking on “Track Order” in the main menu.

Do you charge sales tax?

Applicable taxes and duties (if any) are calculated and displayed at checkout based on your shipping address.

Do you ship internationally?

Yes.

  • United States: Free shipping on all orders

  • International (Worldwide): Flat shipping rate of $199.99 USD per order

Shipping fees are clearly shown at checkout.

Will my items arrive in one package?

Depending on product availability and warehouse logistics, items from the same order may arrive in separate packages.

Returns & Exchanges

What is your returns policy?

We offer a 30-day return policy for unused and unopened items.
Please refer to our Returns & Refund Policy page for full details.

I received the wrong item.

We apologize for the inconvenience. Please contact us at support@kitensh.store with your order number, and we will assist you promptly.

My order arrived damaged.

Please contact us at support@kitensh.store within 48 hours of delivery.
Include your order number and photos (if applicable), and return the item(s) within 30 days.
After verification, we will issue a replacement or full refund as appropriate.

Where should I mail my authorized return?

After receiving return authorization, please send your return to:

Warehouse Return Address:
3001 N 73rd Ave
Phoenix, AZ 85033
United States

Support & Order Changes

How do I receive customer support?

You can contact us by email or phone:

  • Email: support@kitensh.store

  • Phone: +1 617 659 2397

  • Support Hours: 9:00 AM – 5:00 PM (Mon–Fri), (GMT-07:00) Mountain Time (Arizona)

We usually respond within 24 hours.

What if I entered an incorrect shipping address?

If your order has not yet been processed, contact us immediately so we can assist with updating your information.

Can I change or cancel an order after submission?

Orders are processed quickly, but if you contact us shortly after placing your order, we may be able to accommodate changes or cancellations.

Can I pre-order an out-of-stock item?

At this time, we do not offer pre-orders. Please check back regularly for restocks.

Contact Us

Company Name: Kitensh
Address: 3001 N 73rd Ave, Phoenix, AZ 85033, United States
Email: support@kitensh.store
Phone: +1 617 659 2397
Customer Support Hours: 9:00 AM – 5:00 PM (Mon–Fri), (GMT-07:00) Mountain Time (Arizona)

Our dedicated customer support team typically responds within 24 hours.